Australia’s economic prosperity relies on the experience of travellers and businesses at our borders. How easily can businesses trade internationally? How seamless is the experience of genuine travellers entering Australia? In a globally connected environment, with increasing demand and volume of trade and travel, Australia stands to gain great economic and social benefits from improving the experiences of our customers. The Department of Home Affairs is harnessing opportunities to streamline processes, offer simpler digital services and seamless connectivity. This session will discuss the efforts of Home Affairs to respond, change and adapt our approach to technology in order to harness these opportunities.